I think one of my proudest moments is realizing that our little company is able to provide equal or better service to our customers than the big huge companies out there. I’ve ordered stock items from other companies that simply had to be put in a box and shipped out and had it take 2 weeks to arrive. There are only 2 of us to do everything here and we are selling customized products that have to be individually set up and made as they are ordered but our orders almost always go out within one business day, even during the Christmas season when we are swamped. We don’t sleep much at that time of year! Our company consists of myself and my Mom, who do everything from designing the products, maintaining the web site, producing, packing, and shipping the orders, and keeping up all the paperwork. My 16 yr old daughter has recently come on board as a designer and assistant. Most of the time we are so busy that I don’t even stop to think about what we’ve accomplished, but every once in a while I realize wow – we’ve gone from selling a couple of handmade ornaments to over 1700 customizable products and I am amazed! We have just made the switch to PinnacleCart eCommerce and I am excited to finally be able to offer things like a wish list and the ability for the customer to be able to go back and view old orders, features that were missing in my old cart. I love that Pinnacle cart is simple enough that I could customize it myself to look exactly how I want with just a bit of knowledge of HTML and CSS, and that it can handle all the complicated options I have for my products.
If you have ever been curious about selling online or wanted to know if you were maximizing your eCommerce experience, you can contact us and we’ll help in any way possible.
