Anybody selling an eCommerce platform will emphasize the speed and efficiency. But that’s their job; they are salesmen, after all. Ask for client references, and search for feedback from other business owners. While anything anonymous on the Internet should be taken with a grain of salt, if you see customers consistently complaining about the same issue, consider that a warning, as well as something to ask their sales department.
Give their support team a test drive to make sure you’re comfortable with the level of service. If something goes wrong, how quickly will it be fixed? If there’s a major error, what will they do to make it up to you? When you call or email, will you get a menu or form letter, or a response from a person? Many companies offshore their support services or rely on inexperienced reps to support merchants, making for a stressful experience when you’re in the midst of a crisis. Also, be sure you’re not going to be charged extra for customer service; it should be included in your monthly charges.
Look also for vendors that provide plenty of online support. Need support today? We’d be happy to assist.
